Communication (Wiring)
Communication and meaning — how clarity moves between people, and where it fails. Articles in this layer explore listening, feedback, trust, language, and the habits that make communication reliable.
On hard and soft communication, and why rigidity is the real problem.
A friend who worked a conference like his own front room taught me the most underrated skill in any organisation. We don't build relationships with companies — we build them with people, and that's what work actually runs on.
An executive came back from active-listening training and turned, overnight, into something out of a horror film. On the ear, the brain and the heart — and the one part of listening no course on earth can install.
I love competition — in sport, on a go-kart track, against myself. But between people inside a team it does something quietly disastrous: it makes everyone go quiet. Why internal competition kills communication, and what to do instead.
On Time Speak — the tiny habit of saying not just what you'll do, but when — and how it builds a reputation for trust.
We like to believe what we wear doesn't matter. It does — and not only in how others read us, but in how we perform ourselves. On the research into clothing, confidence and "enclothed cognition", and the small wardrobe of triggers I use to change gear.
A leadership away day, a CEO who walked out — and why DISC is less a communication tool than an energy one. On style, flex, and working with your grain instead of against it.
There are always three sides to a story — one side, the other side, and the truth. The first two arrive on their own, loudly, for free. The third you have to go and find, and it's almost always the one worth having.
Ninety-nine percent of problems at work are really communication problems. Here's how to keep an idea intact on its way to becoming something real.